CIMSPA operations

CIMSPA membership services

As at Monday 16 March 2020, CIMSPA continues to operate a normal range services for members, with our staff team working remotely.

The CIMSPA offices at SportPark, Loughborough University are closed to personal visits from members.

CIMSPA’s mainline telephone number is open as normal: 03438 360200.

However, wherever possible please email with your query.

Membership renewal, payment and CPD administration services all continue to be provided.

We will continue to update members as the situation develops.


  • Due to the precautions taken for the coronavirus protection, we are unable to fulfill our shop orders at this time. However, if you need to make a purchase on our shop, please place your order as normal and we will endeavour to fulfill it as soon as possible.


  • Due to our head office closure we have limited access to our postal services.
  • If you need to send over documentation to CIMSPA that you would ordinarily send by post please, where possible, scan these documents and send them to us digitally at
  • If you are unable to scan in your documentation, please post this to us as normal and we will endeavour to get back to you as soon as possible. Please contact us at detail what you have sent to us and for any other queries.

CIMSPA partnership services

As at Monday 16 March 2020, CIMSPA continues to operate a normal range services for partners, with our staff team working remotely.

The CIMSPA offices at SportPark, Loughborough University are closed to personal visits from partners.

All CIMSPA partnership executive email and telephone contacts are listed below this message.

Employer partner-specific advice

  • No face-to-face partner liaison meetings will take place until further notice.
  • The partnership team will remain in contact with employers through phone calls, email and remote meetings as required
  • Please contact your partnership executive if you have questions or require any support (details below).
  • Any queries regarding the tahdah partner platform – please email
  • Any queries regarding partner finance processes – please email

Education partner-specific advice

  • Most education partner services are being provided as normal and the education, standards and regulation team will do their utmost to minimise disruption.
  • Please continue to submit education products for endorsement and we don’t envisage any delays in processing these.
  • We'll be running our professional development board and committee meetings remotely to maintain business as usual via online meetings.
  • We have suspended our quality assurance visits to our training provider partners and are working with those partners affected.
We will continue to update our partners as the situation develops.

Partnership key contacts – CIMSPA team
Please contact as needed.

Helen Hiley Education Officer - Higher Education

Natasha Eason Education and Apprenticeships Officer - Awarding Organisations

Jordana Johnston Education Manager - Training and Endorsement

Partnership Executive team
Employer Partners

Jessica Melling

Danny Ross

Ben Hulson

Susie Benson

Incorporated by Royal Charter Charity registration number 1144545

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